Terms and conditions

TopWebAsia is a web design business based in Bangkok, Thailand.

These terms cover the work TopWebAsia takes on: website builds, website care and monthly SEO.

Every order is placed and paid through Fastwork. Fastwork's terms cover payment, the money it holds and any dispute; this page covers how we work.

The quotation we send you on Fastwork is the operative agreement. Where it conflicts with this page, the quotation wins.

Prices on this site are in Thai baht. The figure in your Fastwork quotation is the one you pay.

Package prices do not include photos, the logo, paid plugins or apps, ad spend, or pages and products beyond the package.

You pay Fastwork when you accept the quotation. Fastwork holds the money and releases it to us only after you accept the delivered work. A job from ฿24,900 up can be paid in 2 or 3 instalments on the same quotation.

Monthly plans, the Care Plan and SEO, are a new Fastwork order each month, paid at the start of the month. The Care Plan paid yearly is one Fastwork order, paid at the start of the year.

We never take payment outside Fastwork. If anyone sends you bank details in our name, do not pay, and tell us.

The receipt comes from Fastwork's system. To hire us in your company's name, add your company details in Fastwork and tell us before we send the quotation: the receipt is then made out to your company, and Fastwork's system deducts 3% withholding tax. We are not VAT-registered, so we do not issue VAT tax invoices.

Refunds and disputes follow Fastwork's process.

Your logo, photos, business details, and access to any systems the work touches. We write the copy.

One decision maker who can actually give feedback. Consolidating opinions from a committee is the single biggest cause of delay.

The timelines we quote start when we have all of that, not when the payment lands.

Every package includes two rounds of changes, on the design and the copy.

A change of scope beyond the two rounds gets quoted before we start it. Nothing is billed retrospectively without you seeing it first.

For 30 days after handover, if anything does not work as agreed, we fix it free.

Changes or new work outside the agreed scope are not part of this. We quote them before we start.

There is no further warranty after those 30 days. If you want us to keep looking after the site, that is what the Care Plan is for.

Once Fastwork releases the final payment to us, the website and its content are yours. On a custom-coded site that includes the source code: you can move to another host whenever you like, and we hand the code over. On WordPress you get the site files, the database and the admin login. On Wix, Framer or Webflow the site sits in an account in your name on that platform, and how far it can move elsewhere depends on that platform's rules.

Anything you supplied to us remains yours throughout.

We reserve the right to show the work in our portfolio. Tell us if you would rather we did not, and we will not.

Every package includes the domain and hosting free for the first year, on every platform. A site on Wix, Framer or Webflow sits in your own account; we pay the platform's plan for that first year, and from year two the rates below apply.

From year two, hosting and the domain are ฿2,500 a year, or ฿2,000 for hosting only. Sites from ฿24,900 up are ฿3,500 a year. The monthly Care Plan does not include hosting, so these rates apply alongside it. If you pay for the Care Plan yearly, the domain and hosting are free for three years from the start of your first annual plan, even if you stop the plan after year one, and for another three years each time you are still on the annual plan when a block ends. We tell you before anything falls due.

In year one we register the domain for you. If you want the domain and hosting in your own name from day one, you buy them yourself and do not get the free year. You are free to take them over or move elsewhere at any time, and when you leave we transfer the domain to you at no charge.

When a site we build for you collects personal data (forms, bookings, analytics), you are the data controller and we are your processor.

We act only on your instructions, keep the data confidential, secure it to the standard in our security checklist, use only the sub-processors named in your quotation (hosting, email, analytics), tell you of any breach within 24 hours of learning of it, help you answer requests from your customers, and delete or return the data when the engagement ends.

You are responsible for your privacy notice, your lawful basis, any licences your industry needs, and answering your customers' requests.

No lock-in. Each month is its own Fastwork order, so you can stop any month. Tell us seven days before the next month starts.

A month already paid for and already started is not refunded, because the work has been done, unless Fastwork's dispute process decides otherwise.

Content built for you stays in place after you cancel. We do not remove work already delivered.

Nobody can guarantee a Google ranking, including us. Anyone promising you position one is someone to walk away from.

What we do promise is that the scope in your quotation gets done, and done properly.

Rankings depend on your competitors, on Google’s algorithm and on your market, none of which anyone controls.

Our liability is limited to the amount you paid us for the work in question.

We are not liable for indirect losses such as anticipated profit.

These terms are governed by Thai law and the Thai courts have jurisdiction.

The English version governs. The Thai version is a translation for convenience.