Search terms in the name
A name like "Thai Massage Sukhumvit Cheap" when the sign only shows the shop name breaks Google's rules. The profile name has to be the name you actually trade under.
Google Business Profile
We build your Google Business Profile, once called Google My Business, in your own Google account, fill in every field and take you through Google's verification until your pin is live on Google Maps. It costs ฿9,900, paid once. If you want it looked after every month, that is our Local SEO plan, from ฿8,900.
฿9,900 onceIn your own Google accountHelp through verification
Not sure whether Google already lists you, or locked out of an old profile? Send us your business name on LINE and we check for free whether to build new, fix what is there or claim it back. If you have a website, send the link and the free SEO check looks at it in the same go.
Where is your business on Google right now?
Pick the one that sounds like you. Each card says where to start.
Not on the map yetA new profile
Newly open, or trading for years without a profile. We build it in your Google account, fill in every field and take you through verification.
See what the price covers
A profile with the wrong detailsFix the profile you have
Wrong hours, an old number or a pin on the wrong street. Add us as a manager and we correct it, with no second profile. We look first and quote before we start.
Message us
Locked out, or suspendedClaim it back and appeal
The profile was set up by a former employee or an old agency, or it shows as suspended. We work out where it is stuck and take you through Google's process.
How getting it back works
No shopfrontA service-area profile
Mobile massage, air-con repair, cleaning, any business that goes to the customer. The profile shows the area you cover instead of an address, and your home stays off the map.
How service areas work
Several branchesOne profile per branch
Each branch gets its own profile at its real address, verified separately. Local SEO for two to five branches looks after all of them in one plan.
See this service
Complete, but not in the top threeMonthly Local SEO
A complete profile is the start. Competing for the top three takes a steady flow of posts, reviews and details that match across the web.
See this serviceEvery field we fill in
Google's own advice is that a complete, accurate profile is easier to match with the right searches. These are the fields we fill in from the details you send. If one doesn't apply to you, we leave it empty rather than put something untrue in it.
- Your name exactly as your sign reads, with no search terms or place names added
- One primary category, the most specific that fits, and only as many extra ones as your real work needs, as Google advises
- Your address with the pin on your actual entrance, or a service area if you go to customers
- Opening hours, plus special hours for Songkran, New Year and other holidays
- A phone number someone answers, and a booking link if you take bookings online
- Your website and social profiles, such as Facebook, Instagram or TikTok
- Each service or menu item, with a description, and a price if you want one shown
- A description of up to 750 characters in Thai and English, saying what you do and where in the first sentence
- Attributes such as parking, wheelchair access and payment methods, as far as Google offers them for your category
- Your logo, a cover photo, and real photos of the front, the inside, your team and your work
฿9,900, paid once
One price for one profile, with no monthly fee. The table shows how doing it yourself, a setup with us and monthly care compare.
| Do it yourself | Setup with us | Monthly care | |
|---|---|---|---|
| Price | Free | ฿9,900 once | From ฿8,900 a month |
| Profile and pin | You follow Google's steps | We build it in your account | Follows the setup |
| Categories, services, two-language description | Yourself | Every field | Kept current every month |
| Verification | Yourself | Prepared with you, step by step | - |
| Posts and new photos | - | - | 4 posts a month |
| Review requests and replies | - | - | Yes |
| Matching listings | - | - | Yes |
| 25-point map report | - | - | Every month |
Both happen in your Google account, with you as owner and us as manager. The monthly plan has its own page, Local SEO.
How Google verification works, and how long it takes
Google picks the method for each business, and every method goes through the owner, not us. Google says its review takes up to five business days, though some take longer, so we don't promise a date.
Google picks the method for each business
- Video recordingFilmed live on a phone, at least 30 secondsCommon
- Live video callWith Google support, in business hours
- Phone or textA code sent to the business's number
- EmailFollow the steps in the email
- PostcardMost codes arrive within 14 days
If Google asks for a video, you record it live in the app on your phone: one continuous take, no edits, at least 30 seconds, showing the street or the shops next door, your sign, and proof that you run the place, such as unlocking the door, or a licence or utility bill in the business name.
We send you the shot list before the day, can rehearse it with you over chat, and make the profile match your sign and paperwork so Google has no reason to ask twice.
Real reviews: how to ask, and how to answer
Reviews have to come from real customers. Google bans discounts or freebies in return for a review, and bans asking only the happy ones. So we set up a way to ask everyone, and help you answer every review that comes in.
Muk★★★★★ · 2 days ago
Waited almost an hour. The food was good, but nobody told us the kitchen was running late.
Thank you for saying it straight. The kitchen was slower than usual that day and we should have told you when you ordered. Our staff now give every table the wait time. Next time, message us before you come.
A review that breaks the policy, such as spam, abuse or one from someone who was never a customer, can be reported. Google decides.
- Ask every customer the same way
- Reply to every review, in its language
- Discounts or freebies for reviews
- Asking only the happy customers
- Staff reviewing their own business
Asking. Send a short review link on LINE after the visit, or put a QR code on the counter and the receipt. Ask everyone the same way, and never press anyone to write it in front of staff.
Answering. Reply to every review in the language it was written in. For a bad one, thank them, own what went wrong and move the conversation to a chat. Never argue in public; the next customer reads your answer too.
Fake reviews. An owner can't delete a review, but can report one that breaks Google's policy, such as spam, abuse or a review from a competitor. Google decides. While you wait, reply politely.
Locked out or suspended: can you get it back?
Often, yes, if you are the real owner and whatever broke the guidelines is fixed. The route depends on where it is stuck, and Google decides at every step.
Someone else holds itA former employee or an old agency
Request access through Google
The current owner has 3 days to answer
- Approved: it is yours
- No answer: sometimes you can verify and claim it
- Refused: you appeal
SuspendedShown as suspended or restricted
Fix what broke the guidelines first
Appeal with evidence
- Business registration
- Licence
- Utility bill
- Name and address matching the profile
A duplicateOne business, two pins
Choose the one to keep
Ask Google to close the other
- Reviews stop splitting
What not to do is open a new profile to replace a suspended one: a business can't have two, and it makes the case harder. Every recovery is different, so send us the business name; we look first and quote before we start.
No shopfront? Set a service area
If you go to your customers, as a mobile massage team, an air-con technician, a cleaner or a tutor does, Google has you set a service area instead and take the address off the profile. The address you verify with stays off the map.
You can list up to 20 areas, such as districts or provinces, and Google's guidelines keep the whole area within about two hours' drive of your base. List the places you really go, not the whole country.
If customers can also come to you, the profile shows both your address and your area. A place with no permanent sign outside has to be listed as a service-area business.
Mistakes that get profiles suspended
Google can suspend a profile that breaks its guidelines without warning, and getting it back is slow. We set yours up inside the guidelines from day one, so none of these happen.
A virtual office or PO box
Google does not accept an address with nobody there during business hours, a PO box or a mail-forwarding address. With no real premises, use a service area instead.
A second profile for the same place
If an old profile exists, fix it rather than start again. Two profiles for one business at one address break the rules and split your reviews between them.
A home address shown as a shop
If customers do not come to your home, Google wants the address taken off and a service area set. Showing it as a shopfront risks a suspension.
Bought reviews, or discounts for reviews
Fake reviews, reviews from staff and discounts in exchange for reviews all break Google's policy. Google removes them and can restrict the profile.
An online-only business
Profiles are for businesses that meet customers in person during their hours. A shop that only sells through a website or social media does not qualify, and we will tell you so when you message us.
Once you are live, what changes on the map
The first change is that anyone searching your name finds your profile, with your hours, directions and photos. Showing up when people search your kind of business nearby, like "thai restaurant near me", takes longer.
Google ranks the map on relevance, distance and prominence. The setup takes care of relevance, distance depends on where you are, and prominence comes from reviews, matching details and a website that confirms what you do, built month by month. That part is Local SEO.
What keeps a profile looking alive after the setup is posts and new photos. Google offers three kinds of post: updates, offers and events. You can post from your phone for free, or we post four a month on the Local SEO plan.
How it works, and what you need ready
01
You send the details
Your name as on the sign, address or service area, phone, hours and real photos, over LINE or email.
02
We build the profile
In a Google account the owner controls: categories chosen, the description written in two languages, every field filled.
03
Google's verification
We prepare what Google asks for and walk you through it. Google sets the timing.
04
Handover
You own it and we are a manager on it. Within 30 days of handover, if anything isn't as agreed, we fix it free. Keep us on, or remove us.
A Google account. An existing Gmail is fine, as long as it belongs to the owner or the company, not to someone who might leave one day.
Details that match your sign. The name on the sign, the address on your paperwork and a number someone answers. If the sign and the paperwork disagree, tell us before we start.
Real photos. The front with the sign in view, the inside, your team and your work. Phone photos are fine, as long as they aren't from the internet.
Google Business Profile FAQ
How much does Google Business Profile setup cost?
฿9,900, once. It covers every field, a two-language description, your photos and help through verification, with no monthly fee. Monthly care is our Local SEO plan, from ฿8,900 a month.
Google Business Profile is free. Can I just do it myself?
Yes. The profile is free and Google charges nothing for it. You pay us for the work: the most specific category, a description in two languages, every field within Google's guidelines and getting through verification, which is where many owners get stuck. If you have the time, go ahead.
My pin is in the wrong place. How do I fix it?
If you own the profile, edit the address and drag the pin onto your entrance; Google may review the change before it shows. If someone else controls the profile, suggest an edit or request ownership first. We can fix it once you add us as a manager.
Can I put several branches on the map?
Yes, one profile per branch, each at a real address staffed during opening hours, and each verified separately. Setup is priced per profile, and for two to five branches the multi-branch Local SEO plan covers them all every month.
How does verification work, and how long does it take?
Google picks the method: a code by phone or text, email, a recorded video, a live video call or a postcard. Google says its review takes up to five business days, though some take longer. We get everything ready first so you don't have to do it twice, and we don't promise a date.
Can you recover a Google Business Profile I lost access to?
Often, yes. If the profile sits in someone else's account, such as a former employee's or an old agency's, you request access through Google. The current owner has 3 days to respond; if they don't, you can sometimes verify and take it over, and if they refuse, you can appeal. We look first and quote before we start.
Can you remove a fake review?
An owner can't delete a review, and nobody can promise one will go. You can report a review that breaks Google's policy, such as spam, abuse or one from someone who was never a customer, and Google decides. Meanwhile, reply politely, because the next customer reads your answer too.
Do you manage Google Business Profiles monthly?
Yes, through our Local SEO plan, from ฿8,900 a month: four posts a month, review replies, matching listings and a 25-point map report. You can cancel any month.
Will a new profile put me in the top three on Google Maps?
Not straight away, and we do not promise rankings. A complete profile helps Google match you to the right searches, but position also depends on how far away the searcher is and how well known you are, through reviews, matching details and your website. That builds over time, and it is what Local SEO does.
Who owns the profile if we stop working together?
You do. The profile sits in your Google account from day one and we are only a manager on it. Remove us whenever you like; there is nothing to hand back.
Put your business on Google Maps
Tell us your business name and where you are on LINE or WhatsApp. We check for free whether a profile already exists and reply within one working day.
Message us on LINE or WhatsApp any day. We reply within one working day. Free advice, no commitment.